International People Skills Month
BySeptember is International People Skills Month.
Are you interested in getting a better job, improving your office atmosphere, or increasing rapport with your family and friends? How do you accomplish this? By refining your people skills and learning how how to “de-puzzle” human behavior.
If you’ve ever been to Seattle, Washington, you have probably visited or at least heard about Pike Place Fish Market. The market is famous, not only for fish, but for it’s customer service as well! John Christensen of ChartHouse immortalized the outstanding customer service in a film called Fish. The film spawned (pardon my humor) a book called Fish! A Remarkable Way to Boost Morale and Improve Results, followed by Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your LifeFresh, Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Freshand Fish! For Life: A Remarkable Way to Achieve Your Dreams. Clearly, Pike Place Fish Market is doing something right.
There are four principles (Fish Philosophy) that contribute to a great workplace and business success:
- Play
- Make Their Day
- Be There
- Choose Your Attitude
You can choose to do serious tasks with a bit of levity. Play stimulates creativity and allows us to look at something in a new and imaginative way.
Engage one person at a time and create a memorable experience for them. Connect with a customer, co-worker or family member and make their day.
You can multitask for a lot of things but don’t multitask when it comes to people. Choose to be present every day.
Choose the right attitude – you wear it all day.
Have a great day and go FISH!
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